Terms & Conditions
Welcome to MedicureMart ("MedicureMart.com", " MedicureMart ", "Website", "Pharmacy", or "we"). This website is an internet based portal owned and operated by MedicureMart.
By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to MedicureMart, you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website. If the User do not accept these Terms and Conditions of the Website or the Application and in the event if it is found or discovered that the User is using the services without the acceptance of these terms and conditions then the MedicureMart or MedicureMart Technology Pvt. Ltd. or their sister concern will not have any liability towards the User in providing the services.
1. Creating an Account:
You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.
Your MedicureMart Account username and password are personal to you. You should not transfer your account and you will be responsible for the activities associated with your MedicureMart Account.
MedicureMart will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your MedicureMart account, you shall immediately notify MedicureMart.
It is your responsibility to keep your email and number up-to-date on you account setup at MedicureMart so that we can communicate with you. Also MedicureMart holds the right to send you new offers and informations.
We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.
3. Security Policy :
All your transactions are 100% secure when you place an order online at MedicureMart your personal information is encrypted by using company’s data security tools before being sent over the Internet, which ensures the privacy and high level of security of all your information.
MedicureMart has followed Indian Legal Industry standard security policies, rules and technical measures to protect the personal data that it has under its control from an unauthorised access, improper use or disclosure, unauthorised modification and an unlawful destruction or accidental loss.
4. Customer eligibility :
You must be 18 years of age or older to register, use this computer resources, or visit or use the website in any manner. By registering, visiting the website or accepting this agreement, you represent and warrant to MedicureMart that you are 18 years of age or older, and that you have the right, authority and capacity to use the website and agree to and abide by this agreement.
5. Price and Payment :
All our product prices inclusive of statutory taxes.
We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.
We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
Orders above Rs.500 will be delivered for free of cost. Orders below Rs.500 we charge a nominal shipping fee.
All orders will be delivered within 7 working days. Express delivery orders will be delivered within 2 to 3 working days.
All payments made to MedicureMart will only be after the delivery of the product any prepayment will not be accepted. Purchaser can make the payment via any one of the following methods of payment: Credit / Debit Card, or Cash on Delivery.
MedicureMart does not accepts any pre payment for medicinal products, however keeping in mind your convenience MedicureMart accepts payment by cash, credit card or debit card at the time of delivery.
MedicureMart advises the users to always seek the advice of a physician or other qualified doctors with any questions regarding personal health or medical conditions. If you have any doubt about your medical condition, please contact available physician.
6. Use of Information on the Website :
The information provided on the Website or on Application or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.
The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.
MedicureMart does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and MedicureMart.
7. Disclaimer of Warranties and Limitation of Liability :
All information, Products and services included on or otherwise made available to you through this Website are provided by MedicureMart on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.
MedicureMart assumes no responsibility for any damages or viruses that may infect purchaser’s computer equipment or other property on account of purchaser’s access to, use of, or browsing in this site.
MedicureMart has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion
MedicureMart cannot guarantee the adequacy, currency or completeness of the Website content. MedicureMart does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website.
We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website MedicureMart is not associated with any manufacturer of medicines or other products on the Website. We do not warrant that the Website or its content will meet your requirements.
Please note that while MedicureMart has made every effort to accurately display the colours of products on its Website, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will be the same as the colour of the Products delivered to you.
MedicureMart may be linked to the website of third parties, affiliates and business partners. MedicureMart Has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our website. Inclusion of any link on the website does not imply that MedicureMart endorses the linked site. User may use the links and these services at User’s own risk.
MedicureMart accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the MedicureMart Users.
MedicureMart reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.
8. Website Availability :
We take all reasonable care to ensure the availability of the MedicureMart Website 24 X 7. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. MedicureMart does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.
9. Links to third-party websites :
We provide link to third-party websites such a company websites, product specific websites etc. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link.
10. Terms of Sale :
MedicureMart may accept or decline any order placed by a Customer in its absolute discretion without liability to you.
MedicureMart reserves the right to discontinue any program or offer on its Website.
We reserve the right, without prior notice, to limit the order quantity of any Products available on MedicureMart.
We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacy MedicureMart and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.
You understand that all Products shall be sold & dispensed by a registered Pharmacist at MedicureMart and/or its affiliates.
If you are the patient/parent/authorised person on behalf of the patient, you authorise and appoint the Pharmacy MedicureMart and/or its affiliates, as your agent/authorized person, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent the Pharmacy; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorise MedicureMart and/or its affiliates to ship the order by Post/courier to your designated location. This authorisation shall include, but not be limited to:
collecting and using your personal and personal health information as reasonably necessary for the fulfilment of your order.
"If you are the parent/legal guardian/authorised person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Pharmacy MedicureMart and/or its affiliates on the Patient's behalf."
11. Prescription Medication Policy :
MedicureMart, a fully licensed and regulated pharmacy, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.
MedicureMart will not dispense any prescription medication without a valid prescription from a licensed physician.
If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) via email, fax, Whatsapp, or by post, and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacists, You also agree to produce the physical copy of prescription for scrutiny at the time of delivery, upon scrutiny if it is found that the prescription is not original or not authentic, MedicureMart reserves its right not to deliver placed/confirmed order.
The drug information provided in the MedicureMart is for informative purposes only and this Website is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website.
MedicureMart requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, and drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from MedicureMart.
MedicureMart, a Caregiver can order prescription medicines on your behalf.
12. Returns/Refunds Policy :
At MedicureMart, we do our best to ensure that you are completely satisfied with our products. We understand that returns may be necessary in some cases. And we are happy to offer you peace of mind when you are not fully satisfied with the purchase and want to return back the products to us. You may return the ordered item(s), or any item(s) included in the order, within 5 days of your order delivery date. You may receive a full refund based on the conditions listed below:
Please note: MedicureMart ‘Returns Policy’ may vary depending on the specific nature of the products.
Refunds Conditions If the Item(s) You Received :
is different from the ones you ordered
is past its expiry date
is a defective item
13. Copyrights, Trademarks and other Intellectual Property Rights :
As per the Terms and Conditions of MedicureMart, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by MedicureMart.com. All other trademarks not owned by MedicureMart that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by MedicureMart.
You hereby agree that you will not reproduce, duplicate or copy the content of MedicureMart for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.
14. User Indemnification :
You hereby agree to indemnify, defend, hold harmless MedicureMart.com and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defences.
15. Applicable Law and Jurisdiction :
These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Delhi.
16. Severability :
If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
17. No Waiver :
No failure on the part of MedicureMartt o enforces any part of these Terms and Conditions shall constitute a waiver of any of MedicureMart’ rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by MedicureMart nor the reliance of any person on MedicureMart actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorised representative of MedicureMart.com shall have any legal effect whatsoever.
18. Submissions :
MedicureMart reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, "Submissions") as part of the features in the Website, including but not limited to, Ratings & Reviews, Ask Our Pharmacist Your Questions and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of pharmacy.
MedicureMart shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.
The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the MedicureMart.com Website.
MedicureMart does not endorse and is not responsible for any Submissions on its Website. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.
19. Termination :
You agree that MedicureMart, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that MedicureMart shall not be liable to you for any such termination. Your right to use the MedicureMart Website/Service immediately ceases upon termination of your access/use of the Website.
20. Changes to these Terms and Conditions :
We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the MedicureMart Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions.